Returns & Refunds Policy
Thank you for shopping with us.
We value you as our customer, so if you’re not entirely satisfied with your purchase, no worries we're here to help.
Our products can be returned within 15 days of in store purchase or online delivery of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in store or delivered in the last 15 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria's will not be considered for return. Please contact us by email at firstname.lastname@example.org prior to returning your product otherwise.
Please send the product with its original packing and the receipt or proof of purchase to:
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Farac Jewelry.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us.