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Returns & Refunds Policy

Thank you for shopping with us.
We value you as our customer, so if you’re not entirely satisfied with your purchase, no worries we're here to help.
Our products can be returned within 15 days of in store purchase or online delivery of the product. A new product may be exchanged for another product or returned for a refund.


To be eligible for a return, please make sure that:

  • The product was purchased in store or delivered in the last 15 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase


Products that do not meet these criteria's will not be considered for return. Please contact us by email at prior to returning your product otherwise.

Please send the product with its original packing and the receipt or proof of purchase to:

Farac Jewelry,

Boskoviceva 2,

Dubrovnik 20000,



Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Farac Jewelry.


Damaged items

If you received a damaged product, please notify us immediately for assistance.


Sale items

Sale items can be refunded.

If you have any questions about our Returns and Refunds Policy, please contact us.

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